I help organizations digitize and optimize their sales operations using Microsoft Dynamics 365 Sales - a robust, cloud-based CRM platform designed to streamline every step of the sales process.
Whether you're setting up lead-to-opportunity pipelines, customizing entity logic, or integrating Dynamics 365 Sales with tools like Power Automate, Outlook, or Azure — I deliver scalable, tailored CRM solutions that align with your goals and drive revenue growth.
Microsoft Dynamics 365 Sales empowers organizations to streamline their sales process, increase revenue, and build stronger customer relationships through intelligent automation and real-time data.
Automate lead qualification, opportunity tracking, and follow-up activities to reduce delays and close deals faster.
Gain real-time insights into sales performance, forecasts, and KPIs through customizable dashboards and interactive reports.
Use integrated data and AI-driven recommendations to tailor every interaction and boost customer trust and loyalty.
Connect sales, marketing, and service teams through shared records, activity timelines, and Microsoft Teams integration.
Automate repetitive sales tasks with Power Automate - from quote approvals to task reminders and lead assignment.
Easily adapt the solution to your business with custom entities, workflows, and integration to Azure, SharePoint or external CRM's
Dynamics 365 Customer Service is a comprehensive platform that enables organizations to deliver exceptional customer support across channels. It centralizes service operations, automates case handling, and empowers agents with tools to resolve issues faster and smarter.
Business Benefits:
Enable agents to work smarter with contextual data, knowledge articles, macros, and AI-suggested next steps directly in the case form
Reduce support load by offering Power Pages portals where customers can submit tickets, check statuses, and find answers via knowledge base.
Monitor service performance with dashboards, KPI tracking, and automated SLA timers to ensure consistent quality.
Customize case forms, workflows, and business rules to fit specific industry needs - with seamless integration into Dynamics Sales, Power Platform, and Azure services.
What I offer
Power Automate for routing, reminders, and approvals. Work faster with less routine.
