Yaroslav Loginovskiy
Yaroslav Loginovskiy
Yaroslav Loginovskiy
Senior MS Dynamics 365 & Power Platform Specialist
Senior MS Dynamics 365 &
Power Platform Specialist
Senior MS Dynamics 365 & Power Platform Specialist
I help enterprises streamline and automate their operations using Microsoft Power Platform and Dynamics 365 CRM, with a strong focus on Sales, Customer Service, and Marketing applications. My solutions combine low-code development with AI technologies like Microsoft Copilot and OpenAI GPT, enabling smarter and faster business processes.
With hands-on expertise in Power Apps, Power Automate, Power Pages, and Azure services, I build scalable, endto-end systems tailored to specific business needs. I have experience working with corporate, commercial, wholesale, and private banking clients, and deep knowledge of SEPA and complex systems across the banking, insurance, and manufacturing industries.
I help enterprises streamline and automate their operations using Microsoft Power Platform and Dynamics 365 CRM, with a strong focus on Sales, Customer Service, and Marketing applications. My solutions combine low-code development with AI technologies like Microsoft Copilot and OpenAI GPT, enabling smarter and faster business processes.
With hands-on expertise in Power Apps, Power Automate, Power Pages, and Azure services, I build scalable, endto-end systems tailored to specific business needs. I have experience working with corporate, commercial, wholesale, and private banking clients, and deep knowledge of SEPA and complex systems across the banking, insurance, and manufacturing industries.
I help enterprises streamline and automate their operations using Microsoft Power Platform and Dynamics 365 CRM, with a strong focus on Sales, Customer Service, and Marketing applications. My solutions combine low-code development with AI technologies like Microsoft Copilot and OpenAI GPT, enabling smarter and faster business processes.
With hands-on expertise in Power Apps, Power Automate, Power Pages, and Azure services, I build scalable, endto-end systems tailored to specific business needs. I have experience working with corporate, commercial, wholesale, and private banking clients, and deep knowledge of SEPA and complex systems across the banking, insurance, and manufacturing industries.
Experience
Sep 2024 - Present
Warsaw, Poland
Sep 2024 - Present
Warsaw, Poland
Senior Microsoft Dynamics 365 CRM Specialist | Microsoft Dynamics 365 CRM Developer
HSBC - full-time
Senior Microsoft Dynamics 365 CRM Specialist | Microsoft Dynamics 365 CRM Developer
HSBC - full-time
Creating Proof of Concepts (PoC) for system integration – Designed and implemented PoC solutions to ensure seamless integration between two systems, demonstrating technical feasibility and alignment with business goals.
Configuring and customizing Dynamics 365 Sales – Tailored the platform to meet specific business requirements, enhancing its usability and functionality.
Developing a React application integrated with Dynamics 365 Sales – Built and embedded a custom React application into Dynamics Sales as part of a broader integration strategy.
Building Power Automate flows – Designed and implemented automated workflows to streamline business processes, including notifications and alerts for business users.
Client consultation – Provided expert advice to clients on technology adoption and process improvement strategies.
Business process analysis – Conducted in-depth analysis of client business processes to identify pain points and propose optimized solutions.
Creating Proof of Concepts (PoC) for system integration – Designed and implemented PoC solutions to ensure seamless integration between two systems, demonstrating technical feasibility and alignment with business goals.
Configuring and customizing Dynamics 365 Sales – Tailored the platform to meet specific business requirements, enhancing its usability and functionality.
Developing a React application integrated with Dynamics 365 Sales – Built and embedded a custom React application into Dynamics Sales as part of a broader integration strategy.
Building Power Automate flows – Designed and implemented automated workflows to streamline business processes, including notifications and alerts for business users.
Client consultation – Provided expert advice to clients on technology adoption and process improvement strategies.
Business process analysis – Conducted in-depth analysis of client business processes to identify pain points and propose optimized solutions.
Nov 2023 - Sep 2024
Warsaw, Poland
Nov 2023 - Sep 2024
Warsaw, Poland
Microsoft Dynamics 365 CRM Specialist | Microsoft Dynamics 365 CRM Developer
Fellowmind- full-time
Projects- Insurance Services, financial services, environmental services
Microsoft Dynamics 365 CRM Specialist | Microsoft Dynamics 365 CRM Developer
Fellowmind- full-time
Projects- Insurance Services, financial services, environmental services
Developing Dynamics CRM Customer Service Online Writing plugins and JavaScript
Project Management: Manage project tasks in Azure DevOps, create reports and status updates for clients, estimate task completion times, conduct client meetings to discuss system modifications and issues, provide consultation.
Extending Customer Service module Integrating CRM with Azure Functions, App Services, SOAP services, and external client servicesProviding end user support and consultation
Configuring and customizing Dynamics 365 CRM on-premise Sales 2016, 2013 Developing custom plugins and JavaScript code for client-side customizations Custom Actions
Analyzing and adapting business processes within CRM Managing SQL Server databases using MS SQL Management Studio Conducting system audits Implementing integrations with external firm services Identifying, troubleshooting, and resolving bugs
Prototyped Incident Management Application :
Created a prototype of an incident management application with the following features:
- Power Pages: Enabled external users to create incidents through a web portal.
- Power Apps: Allowed internal users to track and manage incidents through a business process-driven interface.
- Power Automate: Automated notifications to technical specialists and established a feedback loop post-incident closure.
- Power BI: Visualized incidents by category and various properties for better insight and analysis.
This application facilitates the full lifecycle tracking of incidents and integrates with Power Automate, Power Apps, Outlook, and Power BI to provide a comprehensive solution.
Comprehensive Audit of CRM Sales On-premise
Objective: Understand the current use of CRM Sales modules, optimize processes, and prepare for migration to CRM Online.
Scope:
Reviewed plugins, JavaScript, workflows, entities, business rules, and integrations. Evaluated and documented the current setup for performance and efficiency.
Tools Used:
SSMS, XrmToolBox, Excel, Azure DevOps Outcome: Detailed insights into CRM usage. Recommendations for optimization
Developing Dynamics CRM Customer Service Online Writing plugins and JavaScript
Project Management: Manage project tasks in Azure DevOps, create reports and status updates for clients, estimate task completion times, conduct client meetings to discuss system modifications and issues, provide consultation.
Extending Customer Service module Integrating CRM with Azure Functions, App Services, SOAP services, and external client servicesProviding end user support and consultation
Configuring and customizing Dynamics 365 CRM on-premise Sales 2016, 2013 Developing custom plugins and JavaScript code for client-side customizations Custom Actions
Analyzing and adapting business processes within CRM Managing SQL Server databases using MS SQL Management Studio Conducting system audits Implementing integrations with external firm services Identifying, troubleshooting, and resolving bugs
Prototyped Incident Management Application :
Created a prototype of an incident management application with the following features:
- Power Pages: Enabled external users to create incidents through a web portal.
- Power Apps: Allowed internal users to track and manage incidents through a business process-driven interface.
- Power Automate: Automated notifications to technical specialists and established a feedback loop post-incident closure.
- Power BI: Visualized incidents by category and various properties for better insight and analysis.
This application facilitates the full lifecycle tracking of incidents and integrates with Power Automate, Power Apps, Outlook, and Power BI to provide a comprehensive solution.
Comprehensive Audit of CRM Sales On-premise
Objective: Understand the current use of CRM Sales modules, optimize processes, and prepare for migration to CRM Online.
Scope:
Reviewed plugins, JavaScript, workflows, entities, business rules, and integrations. Evaluated and documented the current setup for performance and efficiency.
Tools Used:
SSMS, XrmToolBox, Excel, Azure DevOps Outcome: Detailed insights into CRM usage. Recommendations for optimization
Sep 2023 - Oct 2023
Warsaw, Poland
Sep 2023 - Oct 2023
Warsaw, Poland
Technical consultant| Microsoft Dynamics 365 CRM Developer
Deloitte - full-time
Project - Major manufacturing company - involved in the implementation of MS Dynamics 365 CRM Sales
Key responsibilities:
Technical consultant| Microsoft Dynamics 365 CRM Developer
Deloitte - full-time
Project - Major manufacturing company - involved in the implementation of MS Dynamics 365 CRM Sales
Key responsibilities:
In-depth understanding and analysis of client business processes.
Adept at translating clients' visions into actionable technical requirements, effectively bridging the gap between business needs and technical execution.
Engage regularly with project consultants to align project deliverables with client expectations, facilitating a collaborative environment for project requirement fulfillment.
Specialize in fine-tuning the CRM system to enhance user experience, including troubleshooting issues, and recommending system modifications that align with the client's usage perspective.
C# code optimization: best practices and approaches for implementing plugins for CRM. External Service Integration: involved in the creation of a Common Data Model (CDM) as a part of the CRM implementation, which was essential for integrating the system with external services.
In-depth understanding and analysis of client business processes.
Adept at translating clients' visions into actionable technical requirements, effectively bridging the gap between business needs and technical execution.
Engage regularly with project consultants to align project deliverables with client expectations, facilitating a collaborative environment for project requirement fulfillment.
Specialize in fine-tuning the CRM system to enhance user experience, including troubleshooting issues, and recommending system modifications that align with the client's usage perspective.
C# code optimization: best practices and approaches for implementing plugins for CRM. External Service Integration: involved in the creation of a Common Data Model (CDM) as a part of the CRM implementation, which was essential for integrating the system with external services.
Jan 2022 - Sep 2023
Warsaw, Poland
Jan 2022 - Sep 2023
Warsaw, Poland
Analyst | Microsoft Dynamics 365 CRM Developer
Deloitte - full-time
Key responsibilities:
Analyst | Microsoft Dynamics 365 CRM Developer
Deloitte - full-time
Key responsibilities:
Dynamics 365 (CRM) Development and Customization - Sales Dynamics 365 (CRM) Plugins implementation. Implementing automation using different approaches such as BPFs, js, business rules, workflows, power automate
Dynamics 365 Integration with external services such as Azure App Service, CEIDG data gathering, and mapping to the D365 CRM. Integration with SharePoint, MS Power Automate.
Azure DevOps - CI/CD, Git version control, work in Agile environment. Dynamics 365 (CRM) Sales forms configuration/automatization using JS. Bugs investigation in plugins or js in Dynamics CRM Full cycle customer module implementation and integration into D365 CRM Sales (Customer Complaint) : Full spectrum of Power Platform configuration - Entities, fields, BPFs, forms, views, js web libraries development, plugins integration(all pipeline execution events).
Dynamics 365 (CRM) Development and Customization - Sales Dynamics 365 (CRM) Plugins implementation. Implementing automation using different approaches such as BPFs, js, business rules, workflows, power automate
Dynamics 365 Integration with external services such as Azure App Service, CEIDG data gathering, and mapping to the D365 CRM. Integration with SharePoint, MS Power Automate.
Azure DevOps - CI/CD, Git version control, work in Agile environment. Dynamics 365 (CRM) Sales forms configuration/automatization using JS. Bugs investigation in plugins or js in Dynamics CRM Full cycle customer module implementation and integration into D365 CRM Sales (Customer Complaint) : Full spectrum of Power Platform configuration - Entities, fields, BPFs, forms, views, js web libraries development, plugins integration(all pipeline execution events).
Jun 2021 - Sep 2021
Jun 2021 - Sep 2021
Junior .NET developer
Itransition - full-time
Project for a leading pharmaceutical client in the UK - data extraction and visualization Key responsibilities:
Junior .NET developer
Itransition - full-time
Project for a leading pharmaceutical client in the UK - data extraction and visualization Key responsibilities:
Client’s product support
System configuration and customization
Work with star-schema database type Experience in work with Microsoft SQL Server
Basics of the ETL process - more specifically: data uploading, transforming data using SQL-Scripts, delivering output databases with data in the expected form to client sites
Client’s product support
System configuration and customization
Work with star-schema database type Experience in work with Microsoft SQL Server
Basics of the ETL process - more specifically: data uploading, transforming data using SQL-Scripts, delivering output databases with data in the expected form to client sites
Aug 2020 - Oct 2020
Aug 2020 - Oct 2020
.NET Intern
Epam Systems - Apprenticeship
Key responsibilities:
.NET Intern
Epam Systems - Apprenticeship
Key responsibilities:
NET Core platform basics
Implementation of 3-tier architecture
Database integration implementation
SQL queries using Entity Framework
NET Core platform basics
Implementation of 3-tier architecture
Database integration implementation
SQL queries using Entity Framework
Education
Education
Polish-Japanese Academy of Information Technology
Polish-Japanese Academy of Information Technology
2020 - 2025 | Informatics, computer science
2020 - 2025 | Informatics, computer science
Skills
Skills
Programming Languages
Programming Languages
C #
Java Script
TypeScript
C #
Java Script
TypeScript
Frameworks
Frameworks
.NET Framework
.NET Core
ASP.NET
Entity Framework Core
.NET Framework
.NET Core
ASP.NET
Entity Framework Core
Dynamics 365
Dynamics 365
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Marketing
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Marketing
Power Platform
Power Platform
Power Apps: model-driven, canvas,power pages
Power Automate
Copilot Studio
Chatbots
Power Apps: model-driven, canvas,power pages
Power Automate
Copilot Studio
Chatbots
Databases
Databases
MS SQL Server
Dataverse
MS SQL Server
Dataverse
Power Platform Tools
Power Platform Tools
Fiddler
XrmToolBox - Ribbon Workbench, FetchXml Builder, SQL 4 CDS, Metadata Browser
LevelUp
Power Pane
Plugin Registration Tool
Fiddler
XrmToolBox - Ribbon Workbench, FetchXml Builder, SQL 4 CDS, Metadata Browser
LevelUp
Power Pane
Plugin Registration Tool
Azure
Azure
App Services
Function Apps
Key Vault
App Registration
Entra ID
AI Foundry
AI Studio
App Services
Function Apps
Key Vault
App Registration
Entra ID
AI Foundry
AI Studio
Languages
Languages
Polish - C1
English - B2
Russian - Native
Polish - C1
English - B2
Russian - Native
Other
Other
GPT -4 (API)
Robotic Process Automation
GPT -4 (API)
Robotic Process Automation
Certificates
Certificates
Microsoft Certified: Power Platform Solution Architect Expert
Issued Jan 2025
Microsoft Certified: Power Platform Solution Architect Expert
Issued Jan 2025
Microsoft Certified: Azure Developer Associate
Issued Oct 2022
Microsoft Certified: Azure Developer Associate
Issued Oct 2022
Microsoft Certified: Azure Fundamentals
Issued Jun 2022
Microsoft Certified: Azure Fundamentals
Issued Jun 2022
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Issued May 2022
Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
Issued May 2022
Microsoft Certified: Power Platform Functional Consultant Associate
Issued May 2022
Microsoft Certified: Power Platform Functional Consultant Associate
Issued May 2022
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Issued Feb 2022
Microsoft Certified: Power Platform Fundamentals
Issued Jun 2022
Microsoft Certified: Dynamics 365 Fundamentals (CRM)
Issued Feb 2022
Microsoft Certified: Power Platform Fundamentals
Issued Jun 2022